Refund & Cancellation Policy
Cancellation Policy
Payment for coaching is due when you book your session. Because my time is reserved for you, I ask that you notify me 24 hours in advance of session start time if you need to cancel or re-schedule. Notice is required in writing via email to jenjoylifecoaching@gmail.com. Should you not cancel 24 hours before your session or no-show, you will be charged for 50% of your session.
Refund Policy
The following terminology applies to this agreement: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Business,” “the Company,” “Jen Joy Life Coaching LLC,” “Ourselves,” “We,” “Our,” and “Us,” refers to our business, Jen Joy Life Coaching LLC. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of United States. Any use of the above terminology or other words in the singular, plural, capitalization and/or, he/she, or they, are taken as interchangeable and therefore as referring to same.
This policy shall apply to all services available on the website: www.jenjoylifecoaching.com
The Client may cancel an order within 24 hours of purchasing and request a refund. The refund will be issued, minus a 5% transaction fee. To cancel an order, send your request to jenjoylifecoaching@gmail.com. The Client must clearly state their decision to cancel, the reason for said cancellation, and their preferred method of reimbursement.
Reimbursement for refunds will be provided by the best available method, based on the Client’s situation and at the discretion of Jen Joy Life Coaching LLC. A 5% transaction fee of the refund amount will apply and be subtracted from all refunds.
If the Client cancels after beginning sessions and/or receiving services with Jen Joy Life Coaching LLC, they may only request a refund for the amount pertaining to remaining sessions or hours not yet logged. The Client will not have the right to cancel or request a refund after the services have been fully performed (after all sessions or services have been completed).
We reserve the right to modify or terminate services and the Client-Company relationship at any time for reasons such as, but not limited to, dangerous or criminal behavior on the part of the Client, inappropriate or offensive behavior from the Client, or irresponsible or disrespectful behavior from the Client. Jen Joy Life Coaching LLC will notify the Client with the reason for termination or modification and notice that it is effective immediately on the day that we contact the Client about modification or termination. In such situations, at the discretion of Jen Joy Life Coaching LLC, a refund may or may not be issued for any remaining sessions or services that were paid for but not completed.